Foot Locker - Huntington Station, New York NY 11746 - Walt Whitman Shops Mall

A disasterous waste of time. Purchased shoes at the Roosevelt field mall location and paid for them with pickup at the Walt Whitman location. The associate even called the store to verify they were there and got eyes on them. The next day I show up to pick up my order and it’s missing. While the staff is frantically searching for the order Manny the store “manager” strolls in and asks why there is no music on. The staff looks at him like he had a thousand heads. We continue to wait a half an hour while the staff disappears into the back and comes back with nothing. We decide to go eat and come back to give them time to look for it. An hour and a half later they come up with nothing barely an apology. Manny says they can only give a refund, no compensation for the time and gas wasted and the headaches caused by this stores staff. No discounts, no coupon, no sorry... just “too bad”. They all should be re-evaluted as employees and footlocker really needs to take action. This should never happen! Don’t tell me to come to your store to pick up a prepaid item when its not there! Gas and time are not free!!!