Kay Jewelers - Tupelo, Mississippi 38804 - Mall at Barnes Crossing

Yesterday I took my fiancé into Kay's to try on ring enhancers for my solitaire engagement ring. When the salesperson Pam came over I pointed to a ring and asked if I could try it on so my fiancé could see it. She asked to see my ring, and without my permission she proceeds to look at my diamond under a louper and test my diamond with a diamond tester.... I was beyond floored! She tested my diamond then goes on to ask me have I ever wondered like I didn't know the quality of my own diamond and would be surprised that it was an actual diamond! I told her I didn't need her to test because I knew what I had, a G color, VS1, 1 carat round diamond.... throughout our visit she was rude to my fiancé, when he asked to see one thing, she would say oh no I'm gonna show you this, very overbearing and not caring to show us things we wanted to see until after we'd asked several times. Finally we left deciding not to purchase anything from Kay's. Pam should really get a refresher on customer service and only test people's jewelry when asked, her behavior was very disrespectful and we were very offended!