Michaels Art & Crafts - Rochester, New York 14626 - The Mall at Greece Ridge

On 04/30/2021, around 6 pm, I had a horrible encounter with a Michael’s employee by the name of Robyn. Before coming into the store to have a customer order completed, we called to verify what needed to be done. Upon arrival, my mother and I were met with Robyn, who was not only rude and unwelcoming but assumed we could not afford the order. She continuously kept referring back to the price while failing to allow us to speak or explain what we needed. When we went to speak with a manager to file a complaint, Robyn followed us from the back of the store and proceeded to shout over us and interfered with our ability to speak with Amanda, who announced herself as a manager. Amanda stood quietly and at no point did she ask Robyn to move or allow us to speak with her. Robyn continuously interrupted us and grew increasingly condescending and rude, even going as far as mocking my mother, who announced we were looking to frame a photo of her deceased son. Robyn seemed unconcerned and the least bit worried when we asked for the number to corporate, and after this horrible experience, we doubt we will be using Michael’s services again.