Old Navy - Houston, Texas 77024 - Memorial City Mall

I’m really disappointed and pained. I hardly give reviews even if it’s bad but for what was done to me and the stress I went through, I can’t just help. I and my husband bought items worth of $460 at old navy at memorial mall but like 3 items are missing. I had to drive back to the store with the clothes that was bought that day because the cashier lady ring us out at night before cyber Monday. On our way out, the lady forgot to take the security alarm off on one of my husband jacket. So, I believe if this can happened definitely she must have forgotten to put those missing items in our bag. I’ve searched every corner of my house and my car but I couldn’t find anything. On getting to the store and I explained my situation to their General Manager instead of her fixing the issue. She told me different story. I believe as a Manager you’re and the Job you sign up for. You can use your description, even looking at the camera. I bet she would she the Manager from the other night taking one of the jacket back. “ I bet her glasses didn’t make her see that.” I really love those jeans that were missing but all the best. I had to carry those bigs stuffs with my baby. It was not easy at all. We hardly shop at this Old navy and this is the first time this will happen to me. I will always double after being checked out to see all my items are are completed. It was ridiculous to me.