Optical Illusions - San Jose, California 95128 - Santana Row

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Optical Illusions store or outlet store located in San Jose, California - Santana Row location, address: 377 Santana Row, San Jose, California - CA 95128. Find information about hours, locations, online information and users ratings and reviews. Save money on Optical Illusions and find store or outlet near me.

Brand: Optical Illusions
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Mall/Shopping Center/Outlet: Santana Row
Stores in mall: All stores in Santana Row
Address: 377 Santana Row, San Jose, California - CA 95128
Phone number (mall): 408 551 4611
State: California
City: San Jose
www (mall):
www-source: www.mallscenters.com/brands/stores/optical-illusions/san-jose--california--santana-row

Hours - Optical Illusions (Santana Row)

For information about Santana Row opening hours please call the customer line.

Optical Illusions in San Jose, California 95128 - Santana Row - MAP

GPS Coordinates: 37.32011, -121.94898 Get directions to Optical Illusions located in Santana Row

Driving directions and locations to store: Optical Illusions located in Santana Row: 377 Santana Row, San Jose, California - CA 95128.


Awful customer service by , Mar 31, 2016
Me and my wife were loyal customers for almost 7 years. We bought at least $6K worth of glasses from them and regularly do our eye exams here. Referred 3 guys to them just in 2016 alone. I purchased my third Gold & Wood frame here in the late 2013. ($995 or so + lenses). A month later the wood broke and the frame had to be replaced. I got the new one a month later and it broke again after two months. I requested a different frame model, but Tiffanny told me they were not able to give me the new model and ordered another replacement again. She assured me they would replace the frame if it breaks again. So the frame broke again in the same place yesterday. I called and explained Anna everything and stopped by their office in the evening. Anna was really busy and told me to wait. Waited for 20 minutes and no one even looked at me, while they had people just browsing their PCs so I left. They did not even bother to call me. Had to call again today and Anna told me manufacturer won't honor the warranty anymore and that they cannot do anything, so my $1000 frame and $600 prescription lenses are useless. Anna told me that Tiffany had left and they cannot follow on her previous promises. It's unfortunate, but we won't come again, I think I'd get a better service even at Walmart. Way to go, optical illusions!

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