Pandora - Indianapolis, Indiana IN 46240 - The Fashion Mall at Keystone

Got my wife a ring. Two days later the stone fell out. Been buying from Pandora for years. Keystone Indiana refused to do anything about the ring. They were very rude. They refused to look at my receipt. Since I had the receipt I went to the Castleton Indiana Pandora store and told them what happened. The manager of the store was wonderful and apologized for the Keystone mall store. She helped me find a better ring and refunded the difference. She gave me Pandora's number to complain as she did not understand why a long time customer would be treated like this especially with a two day old ring, a receipt and a ring with a missing stone. Recommend asking each store return policy before shopping at Pandora. I called the Pandora number to praise Castleton and report Keystone. They apologized, asked for more information and promised to speak to Keystone's manager immediately.