Robert Graham Outlet - Pottstown, Pennsylvania PA 19464 - Philadelphia Premium Outlets

I have been a regular customer of the outlet store in the Sanatoga PA outlet location. A little over a month ago, I was there purchasing several items and inquired of the store manager Aaron, about where I might be able to purchase one of the mannequins his store uses, as my wife has been looking for one. Aaron said that he had a couple of old ones he wasn't using in the back of the store and he would reach out to his district manager or office to inquire as to if he could sell it and for what price. He promised to follow up within a week. He never did! Despite many attempts to get an answer one way or the other, having left messages with the store, sent emails etc. he has never responded with an answer, even to say he couldn't sell one. During my conversation with Aaron, he praised himself in respect to how customer service focused he was. Though this falls outside the norm of regular purchases, it is horrible customer service and RG, despite the fact that I like their clothes, has lost a regular customer. I have also referred many friends and acquaintances to RG.

I spent a fair amount of time making Christmas Gift selections. My salesperson described the items and the sales discounts. He never told me that “nothing is returnable”. I paid cash for 4 shirts, and my husband didn’t like one of them. This store has ‘no give backs’ policy. I won’t buy anything at Robert Graham, and suggest finding a different store for gift purchases.