Sprint - Vineland, New Jersey 08360 - Cumberland Mall

I have 2 lines w/Spint: 1 for me & my Iphone, The 2nd line was on hold for my daughter and I brought a Galaxy phone into the Sprint store inside the mall to connect for her use. Seemed like a simple process and went about our day. Instead, they connected my number to her galaxy so my 9yr old starts receiving text messages that were meant for me, and my IPhone was disconnected. So we make a 2nd trip to the mall to swap the numbers back, also seemed like a simple process. However, my phone was put into factory reset and they erased all my pictures, notes,recordings text messages and any other valuable information I had on it. My life from 7/2017 to now has been deleted and was not backed up. My late fiancé VM, pics, and memories are wiped out and I have nothing to show our 3yr old son when he gets older, recordings needed for court, client files, wedding and business that I was getting paid for are now wiped out as well as many contacts. All I got back was and empty phone and sorry, nothing We can do about it. I have been crying and devastated for 2 days. Do not let them touch your phone if you have valuable information you don’t want to lose. I will NEVER go back there again!!!!