Sugar Factory - Las Vegas, Nevada 89109 - Miracle Mile Shops

What a waste of time and money!! People that work here don’t seemed to care too much.

We were seated right away, then sat there for ~15 minutes with no one coming to the table. Then a woman who identified herself as a "Manager" asked if someone had taken our order, we said no, so she took our drink order. She joked when she left that she would have to yell at someone for not getting to us sooner. ~10 minutes later she brought our drinks, i told her no one had taken our food order. She said someone would be by, ~15 minutes later STILL no one to take our food order. I flagged down a guy who said he would send someone. ~10 minutes, still no one. Flagged down ANOTHER person, they said they would send our waitress over. Finally placed our food order. Food was delivered by yet a different person. No one ever came back to the table after the food was delivered to see if we needed anything or to refresh our drinks. The only time anyone came to our table without having to be flagged down was the woman who said she was the manager the first time. The bus person cleared our table and no one brought our check. We had to YET AGAIN, flag someone down to get our check. Yet another person came to the table to explain it would take a minute to get our check together because two different people had taken our orders so they would need to be combined. At which point I made it very clear how unhappy we were with the service. She left and the "manager" came back to explain they were only going to charge us for the drinks. I explained we were three different orders and she said she couldn't split the order. SOOoo I just paid for everyone so we could get out of there. The drinks were great, the food was pretty good. The service was just about the worst service I have received at any restaurant. The place was less than half full, there is NO excuse for the lack of service. The only reason we were so accommodating is we were on vacation and enjoying each others company. We probably would have stayed longer and had more drinks if they didn't suck so much.